Policies
Green Statement
We constantly look for new ways to reduce our footprint - carbon & otherwise.We repurpose all of our shipping containers and recycle as much as possible. 99% of all interior lights are LED & CFL. Three are fluorescent. The central air-heat is a 96% efficiency Heil unit. The lifetime metal roof has a full thermal underlayment that reduces cooling and heating costs. Programmable thermostats create zones and are kept below 68 degrees winter and 70 degrees in summer. Mowing is kept to a minimum and butterfly sanctuaries encouraged.
Privacy
Your information and trust are priceless. We never sell or give away your information to anyone, ever. What you tell us in confidence remains with us. No gossiping, tattling, rumor-spreading. When we slide your credit card, your information stays in our system just long enough to process through. We do not hold onto any credit card information.
Returns & Exchanges
UPDATE FOR 2020: To ensure everyone's safety, we are unable to accept returns or exchanges during this pandemic. We are sorry for any inconvenience.
Frequent Shopper Loyalty Program
No cards to lose, no deadlines, no hassle! Check out all the details here.
Payment Methods
Visa, Master Card, Discover, American Express, cash, check. Any check must have an address and phone number on it (handwritten is OK) and license ID accompanied. If any check is returned, a $25 return fee applies. Our credit card terminal also accepts tap and pay or any of the cellphone apps.
Special Orders
If we don't have it, we can likely get it! We order often and from many different vendors. Special orders require prepayment.
Shipping
Anywhere in the USA. We have had packages go as far as Alaska and as close as southern CT. Ask at the shop for details.
We constantly look for new ways to reduce our footprint - carbon & otherwise.We repurpose all of our shipping containers and recycle as much as possible. 99% of all interior lights are LED & CFL. Three are fluorescent. The central air-heat is a 96% efficiency Heil unit. The lifetime metal roof has a full thermal underlayment that reduces cooling and heating costs. Programmable thermostats create zones and are kept below 68 degrees winter and 70 degrees in summer. Mowing is kept to a minimum and butterfly sanctuaries encouraged.
Privacy
Your information and trust are priceless. We never sell or give away your information to anyone, ever. What you tell us in confidence remains with us. No gossiping, tattling, rumor-spreading. When we slide your credit card, your information stays in our system just long enough to process through. We do not hold onto any credit card information.
Returns & Exchanges
UPDATE FOR 2020: To ensure everyone's safety, we are unable to accept returns or exchanges during this pandemic. We are sorry for any inconvenience.
Frequent Shopper Loyalty Program
No cards to lose, no deadlines, no hassle! Check out all the details here.
Payment Methods
Visa, Master Card, Discover, American Express, cash, check. Any check must have an address and phone number on it (handwritten is OK) and license ID accompanied. If any check is returned, a $25 return fee applies. Our credit card terminal also accepts tap and pay or any of the cellphone apps.
Special Orders
If we don't have it, we can likely get it! We order often and from many different vendors. Special orders require prepayment.
Shipping
Anywhere in the USA. We have had packages go as far as Alaska and as close as southern CT. Ask at the shop for details.
